We want to make the ordering and receiving of your gorgeous Gaming desk and Gaming Chair a pleasant experience, so please take a look at our return and warranty policy.
ASTRIXINC Desk & Chairs would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied, but in the event that we need to transact a return, here is our policy.
Please familiarize yourself with our Shipping Receiving Instructions as we cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. It is very important that you understand the proper way to accept your Desk & Chair to protect yourself from hidden shipping damage.
We will honor exchanges and refunds on all ASTRIXINC products up to 15 days from the date of Order. All shipping charges incurred are the responsibility of the customer and the freight must be properly packaged and arrive back to us in new condition.
In the event your Desk or Gaming Chair was not properly packaged for return transit, we will itemize damaged or lost pieces and deduct it from the final refund total. If you are initiating a return, please take time to package the products for the trip back to us! Please notify intentions of return/exchange and to receive RMA by emailing us firstname.lastname@example.org.